Sennheiser Ambeo Soundbar Plus hit by unexpected technical delay
Those of you who eagerly pre-ordered the new Sennheiser Ambeo Soundbar Plus for $1,500 will need to exercise a little more patience – the smaller, more affordable version of the excellent soundbar Ambeo Soundbar Max has been hit by an unexpected delay and, at this time, it is unknown when the Ambeo Soundbar Plus will begin shipping.
Digital Trends learned of the delay when we reached out to Sennheiser’s US PR agency to get an idea of when the company plans to ship review units. After all, we’re as eager as you are to put the newest member of the Ambeo family through its paces and see how it compares to similar Dolby Atmos-enabled soundbars from Sony, Bose and Sonos.
In response, we were told that there would be a delay due to a technical issue with the hardware. The representative also provided us with the following statement.
“We have identified an unforeseen issue leading to a product parameter that did not meet our strict quality standards,” said Maximilian Voigt, Sennheiser product manager for consumer loudspeakers. “In the interest of the best user experience, we have decided to postpone delivery of the Soundbar Plus until this isolated issue is resolved and all of our high quality standards are met.”
This is going to be a disappointment for those hoping to have a new soundbar in their homes in time for the colder fall weather. Still, it’s hard to criticize a company that has identified a problem with its product and is determined to fix it instead of shipping an inferior speaker. It’s not unusual for a soundbar to ship without its final firmware, or even with some promised features unavailable until a later date, but clearly, whatever that issue, Sennheiser’s engineering team don’t think it can be fixed with software.
Voigt said the company will provide an updated delivery date as soon as possible, and promises pre-order customers will find the speaker that finally arrives on their doorstep will have been worth the wait.
We will keep you updated as this situation develops as we receive updates from Sennheiser.